EBITDA from −20% to +15% in twelve months, by rebuilding operations AI-first
A healthcare services company running on manual workflows: intake, scheduling, billing follow-ups, reporting — all human-powered, all bottlenecked. Losing money at −20% EBITDA.
- — Mapped every knowledge workflow and ranked them by cost and error rate
- — Replaced 8+ FTE-functions with 2 people + 12 AI agents — humans on judgment, agents on volume
- — Built human-in-the-loop review so quality went up while headcount went down
- — Instrumented cost per workflow so every automation paid for itself visibly
- EBITDA −20% → +15%
- Operating expense down 40%
- 8+ FTE functions → 2 people + 12 agents
I serve as the company's CRO; it stays anonymized until naming is cleared.













